FAQs

Find answers to common questions about Sadeen Cosmetics, including our products, delivery across Jordan, payment options, and orders. If you need more help, please contact us.

Sadeen Cosmetics is the authorized agent and distributor of milk_shake, Simply Zen, and DEPOT  professional haircare, scalp care, and men grooming products in Jordan.

You can purchase these brands through Sadeen Cosmetics’ online store and selected professional beauty salons across Jordan.

We currently deliver throughout the Hashemite Kingdom of Jordan.

Orders are normally delivered within 2–4 working days. Delivery times may occasionally vary during public holidays, major promotions, or periods of high demand.

We offer free delivery throughout Jordan

You may request to cancel your order before it has been shipped. Please contact us as soon as possible so we can check the status of your order.

Most products may be returned within 2 days of delivery, provided they are new, unused, unopened, and in their original condition and packaging.

Once your return is inspected and approved, the refund will be issued to the original payment method used for the order. Refund processing times may depend on your bank or payment provider.

Please contact us as soon as possible and provide your order number, an explanation of the issue, and clear photographs of the product and packaging. Our team will review the matter and assist you.

You can pay securely online using a Visa or Mastercard, or choose cash on delivery.

If you need help choosing the right products for your hair or scalp, you can book a free consultation with our team for personalized product recommendations.